Frequently Asked Questions...
Get answers to the most common questions about our professional locksmith services. If you don’t find what you’re looking for, please don’t hesitate to contact us.
How quickly can you respond to an emergency?
We typically arrive within 15-30 minutes for emergency calls within our service area. Our mobile locksmiths are strategically positioned throughout East Sussex to provide rapid response times, including weekends and most holiday events.
Do you charge extra for emergency or after-hours service?
While there is a small additional fee for after-hours emergency service, we always provide upfront pricing before beginning any work. We believe in transparent pricing with no hidden fees or surprises.
Are you available on weekends and holidays?
Yes! Our emergency locksmith service operates almost every day of the year. Follow us on Facebook and Instagram to see any dates we might not be open for or for season discounts.
How much does it cost to replace my locks?
Replacement costs typically depend on the number of locks involved and how many keys are required. We can give prices over the phone but usually we like to come and look at the locks in person as there are some locks that have to have specific replacements that might cost a little bit more. Contact us for a detailed quote based on your specific needs.
Can you copy my original keys without changing the lock?
Yes, using our professional key-cutting equipment and expertise, we can craft new keys for virtually any lock through various methods.
Should I change my locks when moving into a new home?
We recommend at minimum replacing your front door locks when moving into a new home, as you don’t know who might have copies of the existing keys. You also don’t know how old your locks are and old or worn locks are more prone to snapping keys or pins failing. We can assess your locks and recommend the most cost-effective solution.
What types of commercial locks do you service?
We work with all major commercial lock brands and systems, including:
- High-security mechanical locks
- Electronic access control systems
- Magnetic locks
- Push bars and panic devices
- Door closers and exit devices
- Master key systems
Can you install a master key system for my business?
Absolutely! We specialise in designing and implementing master key systems for businesses of all sizes. Our systems can accommodate multiple access levels, allowing you to control who has access to specific areas while maintaining building security.
Do you offer maintenance contracts for commercial properties?
Yes, we provide preventive maintenance programs for commercial clients. Regular maintenance helps prevent lockouts, reduces repair costs, and extends the life of your security hardware. Contact us to learn about our maintenance packages.
Can you make a key for my car?
Unfortunately we cannot replace car keys at present, this is something we are looking into in the future but not just yet.
Can you unlock my car without damaging it?
Yes, our professional locksmiths use specialised tools and techniques to safely unlock vehicles without causing any damage. We have extensive training in non-destructive entry methods.
Are your locksmiths certified and insured?
Yes, all our locksmiths are fully trained and insured. We also conduct thorough background checks on all employees for your peace of mind.
How do I know if you’re a legitimate locksmith?
Our technicians arrive in marked uniforms, and provide identification.
Do you guarantee your work?
Yes, we offer a satisfaction guarantee on all our services. If you experience any issues with our work, we’ll make it right.
Do you provide free estimates?
Yes, we provide free estimates for most non-emergency services. For emergency services, we’ll quote you a price over the phone based on your description of the problem.
What payment methods do you accept?
We accept all major credit cards, debit cards, cash, and bank transfers (at discretion) For commercial clients, we can also arrange net billing with approved credit.
What areas do you service?
We provide locksmith services throughout East Sussex. Contact us to confirm if you’re within our service area.
How can I schedule a service appointment?
You can schedule service by:
- Calling our response line hotline: 07440323523
- Message us and send photos through Whatsapp 07440323523
- Sending us an email at stlocks1066@gmail.com
Need more information? Contact our friendly team today for personalised assistance with your security needs.